J&M Furniture takes every step possible to ensure orders arrive in the best condition possible. All shipments should be inspected upon delivery, and any claim should be made within 48 hours of receipt of merchandise. Items that are not damaged are subject to a 25% restocking fee and Return Authorization (RA) must be obtained from J&M Furniture no later than 48 hours after receipt of merchandise. Shipping charges are non-refundable. Buyer is responsible for repackaging and return transportation. Returned items must be shipped back to J&M Furniture in its original packaging, with no signs of use, wear or damage. Upon receipt, J&M Furniture will inspect the package for any damage and reserves the right to partially or wholly accept or deny returned merchandise.
At time of delivery, buyers are responsible for the following delivery conditions:
The driver will require the buyer or his/her authorized agent to sign a physical inspection report and/or delivery receipt. It is critical that the buyer or his authorized agent notes (in his/her own words) on delivery receipt any damage to the box before they inspect the product and accept shipment.
If the box shows ANY SIGNS of carrier mishandling: hole(s), crushed corners, dents, worn tops, bottoms or edges, scraping, dirt etc., the buyer/agent must note the exact description of each carton on the physical inspection report and/or delivery receipt.
Once buyer/agent notes the condition of the box(s), they should inspect the product.
If upon further inspection the buyer/agent notices major or unacceptable levels of damage to the product, they can then sign the delivery receipt and/or physical inspection report "REFUSED DAMAGE", and give a detailed description of damage uncovered.
Buyer must then call J&M Furniture customer service (732-650-0555) within 24 hours to make us aware of the situation.
In the event that a suitable replacement is not available, a refund (including shipping) will be issued in the form of the original payment method or a company check.
If the customer chooses to use UPS Ground or Fed Ex Ground to ship any orders they will be held fully responsible for damages or defects. J&M Furniture will NOT be held liable for any damages or defects. If parts or whole new units are requested the customer is required to pay full price for the product and shipping charges.
It is the buyer’s full responsibility to thoroughly inspect an item before signing and accepting delivery. If damage is discovered after signing for delivery without any notation, J&M Furniture will not be responsible for any replacement or return.
Transportation for replacement orders are the sole responsibility of the buyer. J&M Furniture will not ship a replacement unit on our account, but will provide the item to the buyer at no cost to arrange their own transportation (excludes “pick up” orders or “concealed” damage orders). All replacement parts must be returned with 10 business days.
If a defect is discovered and confirmed, J&M Furniture will replace the defective part at no cost to the buyer, with the exception of transportation fees. In the event that a suitable replacement is not available, a return will be authorized, and after return is completed, a refund will be issued in the form of the original payment method or a company check. Returns will only be accepted in original boxes, and J&M Furniture will not be responsible for any return transportation fees incurred. Items will not be eligible for return without original packaging. All defective parts must be returned with 10 business days.
Due to the limitations of desktop scanners and the relative inconsistencies of various display monitors, as well as printing papers, the colors you see on your screen or on a catalog may not be a totally accurate reproduction of the actual product. We strive to make our colors as accurate as possible, but images are intended as a guide only and should not be regarded as absolutely correct. The best way is always to have something on your floor displayed, for most accurate coloring.
Special order dates are not guaranteed. A 50% deposit will be needed to initialize a special order. Special orders may not be canceled for any reason. The 50% deposit is not refundable since we do not regularly stock the item you are special ordering.
Pallet Fee: If orders have to be palatalized there will be a fee of $65.00 which is non refundable if an order is cancelled. If orders are shipping out of state they must be palatalized with no exceptions.